Client: Invobot
Live Site: https://invobot.net
Objective: Automate e-commerce support and retention via WhatsApp CRM.
Tech Stack: Node.js, Python, Twilio/WA API, NLP, TTS, Webhooks, Shopify/Salla integrations
Overview:
E-commerce brands struggled with abandoned carts, poor customer response, and manual follow-ups. Invobot revolutionized CRM over WhatsApp.
Challenge:
Enable customer lifecycle automation, live support, and data analytics all within WhatsApp.
Solution:
- Chatbot and agent dashboard with NLP and templated replies.
- Auto-invoice generation, live order tracking, cart abandonment reminders.
- Real-time analytics on engagement and delivery.
- Integration with Shopify/Salla for seamless experience.
Key Results:
- Customer support load reduced by 50%
- Abandoned cart recovery improved by 35%
- Response time under 2 minutes
